Frequently Asked Questions

Which countries do you ship to?

We deliver across Bangladesh and Pakistan, tracked, in 7–14 days. Other countries — message us on Telegram to check.

Can I pay when the package arrives?

Yes. Cash on Delivery is available across Bangladesh & Pakistan. You pay only when your order reaches your door.

How do I pay by bank transfer?

Choose “Bank Transfer” at checkout, transfer to the account shown, then send the receipt to Telegram @deyouglobal. We confirm and ship within 24 hours.

What does the 12-month warranty cover?

Every product is covered for 12 months against manufacturing defects. Message us with your order number and a short video of the issue — we repair, replace or refund.

Can I return a product?

Yes — see our Refund & Returns Policy. Faulty or wrong items are fully refunded; unopened items can be returned within 7 days of delivery.

How do I track my order?

You receive a tracking number by email/Telegram as soon as your parcel leaves our warehouse.

Do you offer bulk / wholesale prices?

Yes. Retailers, installers and IT companies get tiered B2B pricing — contact us on Telegram.

What languages do you support?

This store runs in 10 languages — English, 中文, বাংলা, اردو, العربية, Français, Português, Español, Bahasa Indonesia and မြန်မာ. Support is in English or Chinese.